Thursday, June 28, 2007
Posted at 10:21 AM by Paulinha
Four ethical principles that relate to the above situation (as outlined in the Code of Ethics from Charles Darwin University):
Integrity: The male student had already earned our staff's trust as had previously been very helpful for newly arrived students, this turned into a negative when he became disappointed with the answer I had provided.
Respect: Our staff always respect the ideas and values of our international students, and the male Indian student was aware of this, however he became disrespectful when he did not receive the answer he wanted.
Accountability: I took professional responsibility for my actions when the male student was unhappy with my response by approaching my manager. In turn my manager achieved the result needed by reinstating what had already been addressed.
Service Focus: I demonstrated relevant service skills by first listening to what the students had to say, then providing answers and options to their query. When this failed to please the students, seeking guidance from a higher level of authority solved the problem.
What would you do in this situation?
Author: Kylie Wilson - PIER Online Diploma student